Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We are entering an exciting hyper-growth phase, expanding the business by over $1M in new revenue every month, have 4 products in market, entering and hiring in new global regions, raised $30M+ by top VC’s across three funding rounds, and we want you to be a critical part of scaling up this velocity even further!

We are seeking a Operations Manager to join the operations team at Instant! This is a unique and high impact role – you will collaborate closely with the Operations and Customer Success teams to develop and implement strategies that drive customer engagement, retention, and growth at scale. Your expertise in data analysis, process optimization, and cross-functional communication will be instrumental in delivering impactful initiatives that resonate with our diverse customer base.

<aside> 👋 Apply Now → & join the fun!

</aside>

What you'll do:

Lifecycle Marketing Execution

• Working closely with the Customer Success team to implement comprehensive lifecycle marketing strategies that enhance customer engagement and retention at scale
• Develop and manage customer segmentation and targeting strategies to optimise customer journeys
• Create and execute lifecycle marketing campaigns, including email and in-product messaging, to support and unblock bottlenecks across a customer’s lifecycle

Operational Excellence and Process Optimisation

• Establish and document scalable processes for customer success initiatives, ensuring efficiency and consistency
• Utilise current tools, including CRM (Hubspot) to streamline campaign execution and reporting
• Monitor and analyse performance using data-driven insights. Develop and maintain dashboards and reports to track key performance indicators related to customer success.

Cross-Functional Collaboration and Communication

• Work closely with the entire Customer Success team to align efforts with customer success objectives
• Collaborate with Marketing, Product, Sales, and Engineering teams to ensure cohesive messaging and seamless customer experience

What Success Looks Like:

• Enhanced Customer Engagement: Increased interaction and satisfaction across all lifecycle stages