Instant is building the world’s first AI-powered marketing manager, allowing ecommerce brands to run their marketing on autopilot. We generate over 30% of a brands annualised revenue today, and we’re on the ambitious mission to become just as important as Meta for an ecommerce brand. After raising $30M+ to date from Blackbird, Hummingbird, Hubspot, etc we are in an exciting hyper-growth phase, expanding the business by over $1M in new revenue every month. We have 4 products in market, entering and hiring in new global regions, raised $30M+ by top VC’s, and we want you to be a critical part of scaling this velocity even further!
We are looking for a highly ambitious and customer-obsessed Customer Success Manager to join our team. In this role, you will be a strategic growth partner to eCommerce brands, ensuring they unlock revenue, increase retention, and maximise their investment using our technology. This isn’t just a support role - it’s a revenue-driving, strategic customer partnership role.
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Apply Now → & join the fun!
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What you’ll do at Instant:
- Own the onboarding process - getting customers live quickly and efficiently
- Ensure a seamless handover from Sales, setting clear expectations for both customers and internal teams
- Build consultative relationships with customers, ensuring they continuously see value in Instant
- Conduct regular check-ins and strategic business reviews, using data to highlight wins and opportunities
- Bring best practices and digital marketing guidance to customers to drive higher ROI
- Identify opportunities for additional product adoption and drive account growth
- Educate customers on new features, ensuring they maximize the full potential of Instant
- Use data-backed storytelling to drive pricing and expansion conversations
- Partner with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of Instant
- Maintain impeccable CRM hygiene, ensuring customer health and engagement are always up-to-date
- Be the voice of the customer - analyse pain points, showcase success stories, and use data to drive decision-making across the business
We'd love to hear from you if you have:
- Experience in Customer Success, Account Management, or a similar customer-facing role